Service Process Flow

Founded in 1989, TITAN is an outstanding leader in thermal field, with a passion and elite team of engineers. Located in Taiwan and established a branch office in Germany. TITAN has great amounts of distributors in versatile area of the global. Our products seen all over the world and earning glorious reputation and trust. We expanded amounts of producing lines to fit various demands as well as built the manufacturing factory in Guang Dong, China, which has 460 employees and monthly producing over 1.2 million units at least basis.

Service Process Flow

TITAN service process flow

Quotation Flow

In order to provide fast and precise quote of cooling fan and cooler, please note the following quotation process

TITAN Quotation Process Flow

Inquiry information notice:

    • Please provide accurate descriptions and needs such as pictures, specification, etc. If it is fan product series, it would better provide operation environment temperature, fan bearing type, connector type, cable length, or some pictures and specification, etc.
    • If you don’t know your unique need, please refer our cooling FAQ to help you define the need.

Confirm all details and quote

In this process, our sale and engineer will communicate and check product details such as specification with you. After mutual confirming, we will provide you a product quotation.

Sample Production

After confirming all details especially specification and price, we will arrange sample production for you. Sample (1-2 pcs) is for free but excluding shipping fee. And a few of products may be charged sample fee.

Sample Devlivery

Sample production is about 7 days. If there’s any particular manufacturing, we would inform our client.

Order Process Flow

TITAN Order Process Flow

  • Order Confirmation
    After placing an order, you will receive a “Proforma Invoice” from sales department within 48 hours to conform all your order details such as unit price, delivery date, and terms. When receiving the signed PI, we would immediately arrange schedule to manufacture your product.
  • Schedule Arrangement/ Production
    Lead time is four weeks which calculated from the date receiving the signed PI.
    If you want to know more about production process, please check “Production and quality control process”.
  • T/T before shipment
    Before a week of shipment, we will inform the delivery date. Please arrange the payment before shipping.
  • Provide Pictures and Document before Delivery
    TITAN will provide pictures and shipping documents including invoice and packing list before shipping

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